Privacy Policy

Last updated: February 26, 2026

1. Introduction

This Privacy Policy describes how Arrivanza collects, uses, discloses, and protects your personal data when you use our services, websites, and applications. By using Arrivanza, you acknowledge the practices described in this policy.

2. Data We Collect

We collect personal data necessary to provide guest management services, verify identity, process transactions, and comply with legal obligations.

• Identity data (name, date of birth, nationality, identification details)
• Contact data (email address, phone number, postal address)
• Booking and stay information (arrival/departure dates, property details, guest status)
• Payment-related metadata (transaction references, payment status, billing details)
• Technical data (IP address, browser/device information, usage logs)

3. How We Use Data

• To deliver and maintain our services
• To verify guest identity and support check-in workflows
• To meet legal, tax, and regulatory obligations
• To provide customer support and respond to requests
• To detect fraud, abuse, and security incidents
• To monitor performance and improve product quality

4. Legal Bases for Processing

Where applicable data protection laws require a legal basis, we process personal data on one or more of the following bases: performance of a contract, compliance with legal obligations, legitimate interests, and consent where required.

5. Data Sharing and Disclosure

We may share data with trusted service providers, payment processors, identity verification partners, hosting providers, and competent authorities when legally required. We do not sell personal data.

6. Data Retention

We keep personal data only as long as necessary for the purposes described in this policy, including legal, accounting, and compliance requirements. Retention periods vary depending on the data category and applicable law.

7. Data Security

We implement technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is fully secure, but we continuously improve our safeguards.

8. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, or request portability of your personal data. You may also have the right to withdraw consent where processing is based on consent.

9. International Data Transfers

If data is transferred across borders, we use appropriate safeguards as required by applicable law, such as contractual protections and security controls.

10. Children's Privacy

Our services are not directed to children without involvement of responsible adults or legal entities. If you believe personal data has been provided improperly, contact us so we can review and take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be reflected by revising the 'Last updated' date and, when required, by additional notice.

12. Contact Us

For privacy questions or requests, contact us at privacy@arrivanza.com.